Learning and Development Specialist

TITLE:                      Learning and Development Specialist                                                                                                      
DEPARTMENT:        Human Resources and Training (HRT)              SUPERVISED BY:     HRT Director
 
SUPERVISES:            n/a                                                                   STATUS:         Exempt/Full-Time      
 
Mission Contribution: The Learning and Development Specialist advances Goodwill Gulf Coast's mission by empowering employees with the skills, knowledge, and resources needed to perform at their best, grow professionally, and fulfill the organization's service commitments. Through targeted training initiatives, this role drives individual and organizational success, directly contributing to mission sustainability and community impact.
 
Function: The Learning and Development Specialist is responsible for designing, developing, coordinating, and delivering effective training programs for Goodwill team members. This role ensures learning initiatives align with strategic goals, regulatory requirements, and Goodwill Gulf Coast's core values, building a knowledgeable, high-performing workforce.
 
Essential Functions:
 
Training Content Development and Design

• Collaborates with subject matter experts (SMEs) to design, update, and improve training programs.
• Develops engaging learning materials and job aids across multiple formats (print, audio, visual, multimedia).
• Utilizes instructional design principles and learning technologies to maximize engagement and knowledge retention.
• Creates assessments and scenario-based evaluations to measure learning outcomes.
• Coordinates translation and accessibility support for diverse learners.

• Trains Donated Goods management on how to train their employees in operations procedures
• Supports implementation of instructor-led training sessions, workshops, and eLearning courses.
• Delivers educational programs in large group, small group, and one-on-one settings.

• Gathers and analyzes feedback from learners and managers to continuously improve content and delivery methods.
• Ensures training content remains current with organizational policies, compliance standards, and best practices.
• Evaluates the effectiveness of training by linking learning outcomes to operational performance metrics.
• Maintains accurate documentation and version control of all training materials.

• Organizes and manages multiple training projects and timelines to ensure quality deliverables.
• Oversees and maintains systems administration of the Learning Management System (LMS), authoring software, and related platforms.
• Tracks and reports training metrics through monthly Training Stats Reports.

• Works closely with the HRT Director to prioritize and align training initiatives with organizational strategies.
• Serves as backup support for other HRT team members when needed.
• Represents Goodwill Gulf Coast at community events and professional meetings, including local SHRM chapter activities.
• Participates in fundraising events and professional development opportunities to stay current with training and workforce development trends.
• Acts as a positive role model, demonstrating Goodwill’s mission and values in all professional interactions.
• All other duties assigned.

• Proficient in Microsoft Office 365 and general office equipment.
• Skilled in instructional design, training development, and learning assessment.
• Comfortable using Learning Management Systems (LMS) and authoring tools.
• Strong interpersonal, communication, and collaboration skills.
• Ability to design and deliver both technical and soft skills training.
• Organized with excellent time management skills; able to meet tight deadlines.
• Strong problem-solving, decision-making, and troubleshooting skills.
• Able to work independently with minimal supervision.
• Commitment to customer service, professionalism, and organizational values.
• Flexibility to work occasional nights, weekends, or extended hours.
• Ability to clearly explain and promote Goodwill's mission and services.
• Valid driver’s license (minimum 3 years), reliable transportation, and insurability through agency’s insurance carrier. Must be at least 21 years old.
• Obtain and maintain First Aid/CPR/AED certification per Goodwill policies.

• Minimum of 2 years’ experience in training and learning development required.
• Experience in instructional design and creation/implementation of training programs.
• Strong computer skills, including proficiency with Microsoft Office 365.
• Experience with Learning Management Systems preferred.
• Experience training individuals with disabilities and low socio-economic backgrounds preferred.

• Ability to sit for extended periods of time.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard.

• Work performed in adequately lighted and ventilated office settings.
• Frequent travel required throughout the Gulf Coast area.

• Effective presentation and facilitation skills.
• Strong planning, organization, and documentation.
• Professional interpersonal and collaboration skills.
• Excellence in curriculum design and program development.
• Consistent positive training evaluations and participant feedback.
• Compliance with all federal and state regulations.